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Shipping & returns

DOMESTIC SHIPPING 

Allow us 24 hours from ordering to shipping; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays.

Domestic shipping may take up to 5 days to deliver.

Free international shipping takes 3-5 weeks to deliver. Express shipping takes up to 5 days to deliver. The cost is calculated base on DHL rates, size and weight of your parcel.

L.Novum is not responsible for any delays caused by the customs clearance process, or taxation in overseas countries.

Note: L.Novum is not responsible for lost package due to incorrect address supplied by the sender.

For more information and shipping enquiries contact:  info@lnovum.com

 

RETURNS PROCESS 

Change of heart? No problem, we accept exchange or refunds within 14 days after delivery.

You purchase should be returned in saleable condition with all product packaging (box, bag and care card). Goods will be refunded upon inspection on arrival (excluding original delivery charge). Insured that the item is safely wrapped in its cloth to avoid scratches. Any damage cause by negligence in the return process will be the customer’s responsibility.

Please note that resized items, customized, damaged or otherwise altered after delivery will not be accepted for return. Shipping charges are not refundable.

The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a traceable delivery service.

 

To determine the best return process, please contact us at: info@novumcollection.com