How do I take care of my jewelry?
To keep your pieces in mint condition, follow these simple suggestions. Avoid exposure to any liquids, remove before bathing or sweating. Avoid contact with hard surfaces and other objects. Avoid contact with harsh chemicals such as hairspray and sunscreen.
Why did my accessory fade?
Silver is a precious metal that normally requires special care. Each L.Novum accessory goes through an oxidization process to create a dark grey finishing that’s made to fade with time, bringing another aspect of uniqueness to your piece. You can read more about it here: Made To Fade
Where are your accessories produced?
All our pieces are crafted in a small workshop of artisans in Thailand.
How do I take care of my L.Novum accessories?
You don’t. Our pieces are not designed to restrict you, but instead to become a part of you and your adventures. But if you prefer to keep it looking fresh, try to avoid any contact with liquids or chemical substances as they will speed up the wear and tear process.
Where are you based?
We are headquartered in Bali, Indonesia.
Can you create a custom piece for me?
Yes. Just contact us directly via social media or email and we’ll see what we can do.
What is the dark grey finishing?
We coat each silver jewelry piece with a specially formulated liquid concoction to speed up the naturally occurring process of oxidation. This reaction creates a slightly different faded effect on our pieces, making each and every piece unique—giving it more character.
Is your jewelry plated?
No. All our jewelry is forged from solid .925 sterling silver.
What materials are used to make L.Novum accessories?
All of our pieces are made using 100% solid sterling silver.
Can I track my order?
Yes, once an order is shipped, you’ll get a tracking code for your parcel sent to the provided email address.
How much does shipping cost?
Free shipping worldwide; however, we are not responsible for any additional Customs taxes or fees that may apply. Please make sure to check your tracking number in case it gets held up in customs.
How long does it take to be delivered?
What courier company do you use for shipping?
We use an express DHL courier service.
Where do you ship to?
We offer worldwide shipping to all the destinations DHL couriers can reach. However, we are not responsible for any additional customs taxes or fees that may apply. Please make sure to check your tracking number in case it gets held up in customs.
Where do you ship from?
How quickly will my order be processed?
We will process your online order(s), pack and ship your item(s) within the following business day (Mon-Fri).
How do I return or exchange?
Just let us know what was wrong or if you need a different size, safely pack your items in the original packaging and send back to our office in the US within 30 days.
In the case of a return, once we receive the item, we will immediately issue you a full refund. Feel free to use any shipping method and service, preferably with tracking. All exchanges or returns should be shipped to this address:
L.NOVUM – 5616 Preston Oaks Rd #1507 – Dallas, TX – 75254.
Phone # +1 858.869.1556
