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Guarantee

If you're not happy, then neither are we

Wow guarantee

No compliments. No Problem.

Wearing your L.Novum piece should feel like an extension of you. We shoot great photos, but know that our pieces look way better in real life. Unless you share the same experience, we will happily refund your purchase.

These are not products you wear because you have no other options. These are products your wear because you need no other options.

We call it the wow-guarantee because you should get that feeling immediately. The same goes if you gift the product to someone else.

Size Matters…

...for some of our pieces

So if you got a piece that does not fit right, we will send you a different size right away. Just let us know asap, safely wrap it and send the wrong size piece to us. We will take care of the rest. Pro tip – you can always print out our 1:1 scale sizing guide to check the best size for you before you buy. And if you’re still unsure, just shoot us a message and we’ll help you pick the right one.

365 day repair guarantee

because you're meant to abuse it

Your L.Novum piece is meant to be scratched, beaten up and dented. If it isn’t, then you’re probably caring too much… Although it’s meant to withstand all this abuse (solid sterling silver is one of the toughest materials out there), in very rare cases something could break. Just like your leg. But worry no more. We won’t be able to help if you break your neck, but if it’s L.Novum piece we are talking about, we’ll fix it in 365 days from your purchase. Just shoot us an email and consider it done.

Hassle free returns

The products are not simple, but the return process is. Just let us know what’s wrong, ship it back to us and we’ll ensure you there will be no hassle.

You will heal, the metal will not

So let us be your accessory hospital.

Our pieces are made by the top professionals in the industry. They are busy, but not too busy to help you out in case of emergency. The pieces can handle the wear and tear from everyday situations, but in case something extraordinary happens, send it our way. 

If there is a good story behind it, let us know. We are happy to share all great adventures with a positive outcome.

Logan Bailey, Founder of L.Novum
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